202. Legal Q&A: How to Handle Cancellations, Refund Demands, and Review Threats

What's in this episode

Hey friends! This week I’m joined by my partner at Griffith Suazo Law, Alisha Suazo, and we’re answering your most burning questions that we see come up time and time again inside our Facebook Group, inbox, and DMs. These are real-life scenarios that get sticky (and expensive) if you’re not prepared and informed. Today, we’re giving you the clarity and language you need to navigate these sticky situations with confidence. From handling chargebacks, cancellations, travel fees, and refunds to whether or not a client’s initials count as a signature (spoiler: not really)... we’re breaking down real situations, legal best practices, and the contract and clauses you need to protect your business. If you’ve ever second-guessed how to respond to a client or want to better understand what your contract actually covers in a crisis situation, tune into this episode now. What You’ll Learn: What makes a contract legally binding (and what doesn’t) Why waiting to sign a contract can give you leverage How to handle last-minute cancellations and refund requests What to do when a client pushes back on your pricing or travel policy How to protect yourself from chargebacks, review threats, and venue o