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Landlord Systems: The Unit Binder
What's in this episode
Send us Fan Mail Running rental properties efficiently often comes down to having the right systems in place. In this episode, Kevin and I walk through a very effective landlord system we’ve created for our rentals — our unit binder. A unit binder for landlords is a simple system we place inside every rental unit that answers common tenant questions, explains how appliances work, and provides helpful information about the property. Over time, this system has dramatically reduced tenant questions, prevented unnecessary maintenance calls, and helped our tenants handle everyday situations more independently. Inside the binder we include property information like trash schedules, parking rules, inspection expectations, and appliance care instructions. We also use QR codes that link to short instructional videos so tenants can troubleshoot common issues without needing to contact us. What started as a simple idea has turned into one of the most valuable landlord systems we use in our rental business. It helps our tenants feel supported while also allowing us to manage our properties more efficiently. If you’re a self-managing landlord looking to reduce tenant questions, prevent maintena